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Reflections on I/Design: User Interface Design at a Startup. Allison L. Hansen. From: Proceedings of the CHI 1997 Conference on Human Factors in Computing Systems. (March 22-27, 1997)
This design briefing describes the process of making incremental improvements to an existing product, given very limited time and resources, while also designing a new replacement product. In addition, the design rationale for and evolution of the successful new user interface are presented.
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Reinventing Comics: How Imagination and Technology Are Revolutionizing an Art Form. Scott McCloud. (2000)
This book chronicles the failure of the comic book industry to break through as a legitimate art form, but also explores how the movement can be restarted.

The Revenge of the Library Scientist. Bob Ainsbury and Michelle Futornick. From: Online. 24:6 (November 2000)
This article discusses how the skills of library scientists make them perfectly suited to the online world.

The Role of Ethnography in Interactive Systems. John Hughes and et al. From: Interactions. 57-65 (1995)
This paper provides a clear introduction to the value and desirability of adapting an established method to the demands of a design effort. The authors suggest that in system design, ethnography may instead employ "focused approaches," with the objective of doing "quick and dirty" studies or evaluative studies.
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