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The Online Deskbook: Online Magazine's Essential Desk Reference for Online and Internet Searchers. Mary Ellen Bates and Reva Basch, editors. (1996)
This book provides information on every major professional and general online service for experienced and novice users. It features command charts, troubleshooting guides, shortcuts, and answers to frequently asked questions, as well as nuts-and-bolts information on access codes, logging on, system requirements, e-mail availability, prices, and training.

Organizing Knowledge: An Introduction to Managing Access to Information. Jennifer Rowley and John Farrow. 3rd ed. (2000)
For the third edition, this standard text on knowledge organization and retrieval has been extensively revised and restructured to accommodate the increased significance of electronic information resources.