A B C D E F G H I L M N O P Q R S T U V W X Y

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Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Jeffrey Rubin. (1994)
This book presents a step-by-step approach to usability testing in today's fast-paced industrial production environment, where reducing time to market has become a prerequisite for survival. It contains chapter coverage for each of the six stages including numerous examples and case studies.

HCI Bibliography: Human-Computer Interaction Resources . Gary Perlman.
This is a free-access bibliography on human-computer interaction, with over 20,000 records in a searchable database. It is also one of the premier portals to high-quality information on the development of usable software and web-based systems.

Holiday '99 E-Commerce: Bridging the $6 Billion Customer Experience Gap. Mark Hurst. (September 1999)
The definitive guide to e-commerce success for the '99 holiday season, showing how to capture a part of the $6 billion customer experience gap. It includes case studies of eToys, Wal-Mart, Disney, and others.
Note: Registration is required. Report is in zip format.

Holiday E-Commerce 2000: Avoiding $14 Billion in "Secret Losses". Aamir Rehman. (October 2000)
The purpose of this report is to help e-commerce web sites prepare for the Holiday 2000 season. To get a representative view of online holiday shopping, more than 50 consumer tests were conducted on eight major e-commerce web sites across four key categories: Apparel, Books and Music, Electronics and Toys.

How Buildings Learn: What Happens After They'Re Built. Stewart Brand. (1995)
Kind of like the theory that a literary text is never closed, but is temporarily appropriated in its reading and rereading, the author proposes that buildings adapt best when constantly refined and reshaped by their occupants, and that architects can grow from artists of space into artists of time.