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Yu, Jack J., Prasad V. Prabhu, and Wayne C. Neale. A User-Centered Approach to Designing a New Top-Level Site Structure for a Large and Diverse Corporate Web Site. From: Proceedings of the Fourth Conference on Human Factors and the Web. (June 5, 1998)
This paper describes the user-centered approach utilized in the design of Kodak's web site. The authors discovered that combining the knowledge gained from a variety of data collection methods was critical to understanding and defining web site user requirements. An online preview and survey were useful tools for assessing user acceptance of the new designs.