Author Index

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Ragu, Dack. Best Practices for Designing Shopping Cart and Checkout Interfaces.
As the growing number of Internet users are given the opportunity to purchase more goods and services online, it is becoming increasingly important to the success of e-commerce that the online buying experience be clear, quick, and easy. This document is an attempt to identify the best practices involved in the development of two important elements of an online shopping experience: the shopping cart and the checkout process.

Rappoport, Avi. Web Site Search Tools -- Information, Guides and News.
This site reports on web site, intranet and portal search tools, providing news about local site search engines and indexes. The site supports web server administrators and web site designers with information, advice and news.

Rehman, Aamir. Holiday E-Commerce 2000: Avoiding $14 Billion in "Secret Losses". (October 2000)
The purpose of this report is to help e-commerce web sites prepare for the Holiday 2000 season. To get a representative view of online holiday shopping, more than 50 consumer tests were conducted on eight major e-commerce web sites across four key categories: Apparel, Books and Music, Electronics and Toys.

Reiss, Eric L. Practical Information Architecture: A Hands-on Approach to Structuring Successful Websites. (2000)
A concise, step-by-step guide through the information architecture process, from defining goals to fine-tuning the site.

Rettig, Marc. Architecture for Use: Ethnography and Information Architecture. From: Proceedings of the ASIS Summit 2000: Defining Information Architecture. (April 8-9, 2000)
This paper was the result of the presentation the author made at the ASIS Summit 2000 conference. The author discusses the ethnographic methods he's used to drive many different kinds of design work over the last few years.

Rettig, Marc. Live With Your Users. From: Proceedings of Web Design & Development '99. (July 1999)
This presentation discusses using the techniques of contextual research -- techniques borrowed from anthropology -- to shape both strategy and design.

Rettig, Marc. Marc Rettig's Writings.
A collection of the author's published essays and conference presentations, on the topics of information architecture, usability and ethnography.

Rettig, Marc. Prototyping for Tiny Fingers. From: Communications of the ACM. 37:4, 21-27 (April 1994)
This paper discusses low-fidelity prototyping -- building prototypes on paper and testing them with real users.

Richardson, Kari and Kathy Nordgaard. Listen to Customers: How We Built the New Home Page. From: Backstage.
A report on how the new home page for was built with a focus on user testing.

Risden, Kirsten. Toward Usable Browse Hierarchies for the Web. A chapter in: Human Computer Interaction: Ergonomics and User Interfaces. Hans-Jorg Bull, editor. (1999)
The goal of the following study was to determine the potential usefulness of tracking traversal patterns through a browse hierarchy as a way to monitor confusion and determine its source. The major conclusion that can be drawn from this study is that this method is a useful and insightful way to monitor user experience.

Roberts-Witt, Sarah L. Practical Taxonomies. From: Knowledge Management. 47-54 (January 1999)
This article provides advice for building a knowledge classification system that categorizes all the information the organization chooses to track in a logical manner so that it can be reliably accessed by anyone in the organization.

Robertson, George and et al. Data Mountain: Using Spatial Memory for Document Management. From: Proceedings of the 11th Annual ACM Symposium on User Interface Software and Technology. (November 1-4, 1998)
The authors describe a new technique for document management called the "Data Mountain," which allows users to place documents at arbitrary positions on an inclined plane in a 3D desktop virtual environment using a simple 2D interaction technique.
Note: Also available through ACM. Registration is required.

Rosenfeld, Louis. A Closer Look: Critical Reviews of Corporate Websites, WebBusiness.
Each month, the author takes on a commercial web site that isn't up to par and gives his suggestions for improvement.

Rosenfeld, Louis and Peter Morville. Information Architecture for the World Wide Web. (1998)
This book introduces the user to the emerging field of information architecture. It teaches how to design web sites and intranets that support growth, management and ease of use.

Roszkowski, Michael and Christopher Lukas. A Distributed Architecture for Resource Discovery Using Metadata. From: D-Lib Magazine. (June 1998)
This article describes an approach for linking geographically distributed collections of metadata so that they are searchable as a single collection. It describes the infrastructure and discusses the advantages of using linked collections of authoritative metadata as an alternative to using a keyword indexing search engine for resource discovery.

Rowley, Jennifer and John Farrow. Organizing Knowledge: An Introduction to Managing Access to Information. 3rd ed. (2000)
For the third edition, this standard text on knowledge organization and retrieval has been extensively revised and restructured to accommodate the increased significance of electronic information resources.

Rubin, Jeffrey. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. (1994)
This book presents a step-by-step approach to usability testing in today's fast-paced industrial production environment, where reducing time to market has become a prerequisite for survival. It contains chapter coverage for each of the six stages including numerous examples and case studies.