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Magnenat, Pascal. Shopping on the Internet: Usability of 9 Swiss E-commerce Sites. (1999)
The authors assessed the usability of 9 Swiss e-commerce web sites through user testing. The authors found that users have difficulty ordering online, usability varies from site to site and user tolerance to poor usability is low.

Maler, Eve and Jeanne El Andaloussi. Developing SGML DTDs: From Text To Model to Markup. (1995)
This step-by-step tutorial contains essential information for everyone who is working with SGML and needs to understand how to develop DTDs. It covers all aspects of DTD development, including planning, analysis, design, implementation, testing, documentation and training.

Mandel, Theo. The Elements of User Interface Design. (1997)
A total introduction to user interface (UI) design, this book covers theory and application with easy language and real world examples. Chapter topics include UI models, computer standards and UI guidelines, usability testing, command-line and menu driven interfaces, and graphical user interfaces (GUIs).

Manning, Harley, John C. McCarthy, and Randy K. Souza. Why Most Web Sites Fail. From: The Forrester Report. 3:7 (September 1998)
New media executives can apply a disciplined approach to improve all aspects of ease-of-use. Start with usability audits to assess specific flaws and understand their causes, fix the right problems through action-driven design practices, and maintain usability with changes in business processes.
Note: Registration is required.

McCloud, Scott. I Can't Stop Thinking!
This monthly/bimonthly feature is the author's way of expanding on the ideas in his book "Reinventing Comics." He has some especially interesting things to say about navigation.

McCloud, Scott. Reinventing Comics: How Imagination and Technology Are Revolutionizing an Art Form. (2000)
This book chronicles the failure of the comic book industry to break through as a legitimate art form, but also explores how the movement can be restarted.

McCloud, Scott. Understanding Comics: The Invisible Art. (1993)
This book explains the details of how comics work: how they're composed, read and understood. More than just a book about comics, this gets to the heart of how we deal with visual languages in general.

McDonald, Sharon and Rosemary J. Stevenson. Navigation in Hyperspace: An Evaluation of the Effects of Navigational Tools and Subject Matter Expertise on Browsing and Informational Retrieval in Hypertext. From: Interacting With Computers. 10:2, 129-42 (1998)
This study examined the effectiveness of a map and a textual contents list on the navigation performance of subjects with and without prior knowledge of the text topic. The results showed that performance in the map condition was superior to that of the contents list condition, which in turn was superior to that of the hypertext only condition (no navigational aid).

McFadden, Fred R., Jeffrey A. Hoffer, and Mary B. Prescott. Modern Database Management. 5th ed. (1998)
This introductory text provides a solid foundation in the theories surrounding relational databases, as well as real-world applications.

McKiernan, Gerry. Beyond Bookmarks: Schemes for Organizing the Web.
A clearinghouse of web sites that have applied or adopted standard classification schemes or controlled vocabularies to organize or provide enhanced access to Internet resources.

Meadow, Charles T., Bert R. Boyce, and Donald H. Kraft. Text Information Retrieval Systems. (1999)
This book is for people who will be searching or designing text retrieval systems. The book covers the nature of information, how it is organized for use by a computer, how search functions are carried out, and some of the theory underlying these functions.

Merholz, Peter. Peterme.com.
This site began as a series of self-published essays: "Stating The Obvious." This evolved (or devolved) towards link lists and shorter thoughtpieces. Topics for discussion range from information architecture and web design to current events.

Middleton, Michael. Controlled Vocabularies Resource Guide.
This guide provides links to examples of thesauri and to classification schemes that may be used for controlling database or web page subject content. It also provides links to descriptive and critical material about such meta-information.

Miller, G. The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information. From: Psychological Review. 63:2, 81-97 (1956)
The span of absolute judgment and the span of immediate memory impose severe limitations on the amount of information that we are able to receive, process, and remember. The process of recoding is a very important one in human psychology and deserves much more explicit attention than it has received.
Note: See Larson, Kevin and Mary Czerwinski. Web Page Design: Implications of Memory, Structure and Scent for Information Retrieval.

Misic, Mark M. and Kelsey L. Johnson. Benchmarking: A Tool for Web Site Evaluation and Improvement. From: Internet Research: Electronic Networking Applications and Policy. 9:5, 383-92 (1999)
This paper presents a case study on how benchmarking was used to determine how one web site compared to other web sites of related schools and professional organizations. It includes the process and metrics used in the study, application of the metrics used and the results found.

Mok, Clement. Designing Business: Multiple Media, Multiple Disciplines. (1996)
Illustrated with examples from dozens of Fortune 100 companies, this guide reveals how the right design strategy can give businesses a powerful advantage. The author offers a new paradigm for design success, one using traditional design tools, such as diagrams and graphics, blended with new computer technologies.
Note: Currently out of print.

Moore, Geoffrey A. Living on the Fault Line: Managing for Shareholder Value in the Age of the Internet. (2000)
This book shows why sensitivity to stock price is the single most important lever for managing in the future. It includes strategies for achieving and sustaining competitive advantage, metrics to keep management teams on course, blueprints for how the blue-chip companies can meet the challenge of the dotcoms, and more.

Morville, Peter. Strange Connections.
The author's bi-weekly column on the evolving definition of information architecture.

Muddamalle, Manikya Rao. Natural Language Versus Controlled Vocabulary in Information Retrieval: A Case Study in Soil Mechanics. From: Journal of the American Society for Information Science (JASIS). 49:10, 881-87 (1998)
The effectiveness of two tools, thesaurus and natural language, in an article record retrieval system has been studied. Since both thesaurus and natural language have shown identical performance in information retrieval, a combination of these two has been suggested for making searches and providing relevant information.

Mullet, Kevin and Darrell Sano. Designing Visual Interfaces: Communication Oriented Techniques. (1994)
This book is an introduction to the design theories involved in the creation of user interfaces. It describes techniques that can be used to enhance the visual quality of graphical user interfaces, data displays, and multimedia productions.

Mulvany, Nancy C. Indexing Books. (1994)
Expanding on the discussions in the standard style guides, this book explains to authors and professional indexers aspects of analysis and judgment such as what to include and exclude from the index, the structure, how indexing fits into the publishing industry, whether to do it yourself or hire it out, deciphering publishers guidelines, and choosing appropriate software.