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Instone, Keith. Information Architecture and Personalization. (December 2000)
This ACIA white paper demonstrates the use of information architecture components as a foundation for thinking about personalization. It describes a model that combines information architecture components into a complete personalization system, a model that could be used to guide a personalization system development methodology, evaluate a set of personalization systems, or merely provide the terminology to help communicate about personalization.

Instone, Keith. Usability Engineering for the Web. From: Proceedings of Web Design & Development '98. (September 22-26, 1998)
As ease of use becomes more important than being "cool" on the web, usability engineering techniques will let developers create more usable web sites by helping them know their audience, valuating their user interfaces, and redesigning their sites based on user feedback. Understanding the tradeoffs between standards and new web technologies is essential in creating usable sites.
Note: PowerPoint slides.

Instone, Keith. Usable Web: Guide to Web Usability Resources.
This site is a collection of links about human factors, user interface issues, and usable design specific to the web.