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Hackos, JoAnn T. and Janice C. Redish. User and Task Analysis for Interface Design. (1998)
Task analysis is an important aspect of user interface design, insuring that the end product is usable and practical. Written by task analysis experts, this book is the first book that provides full-length coverage of task analysis, and discusses the methodologies behind it.

Hagedorn, Kat. Information Architecture Glossary. (March 2000)
This ACIA sponsored glossary is intended to foster development of a shared vocabulary within the new and rapidly evolving field of information architecture. It should serve as a valuable reference for anyone involved with or interested in the design of information architectures for web sites, intranets and other information systems.

Hagen, Paul R. Must Search Stink? From: The Forrester Report. (June 2000)
As sites swell to thousands of pages and products, search becomes essential, but on most sites search fails five critical tests. Fixing this problem requires appropriate technology, tagged content and goal-focused interfaces.
Note: Registration is required.

Hansen, Allison L. Reflections on I/Design: User Interface Design at a Startup. From: Proceedings of the CHI 1997 Conference on Human Factors in Computing Systems. (March 22-27, 1997)
This design briefing describes the process of making incremental improvements to an existing product, given very limited time and resources, while also designing a new replacement product. In addition, the design rationale for and evolution of the successful new user interface are presented.
Note: Registration is required.

Harris, Robert L. Information Graphics: A Comprehensive Illustrated Reference. (2000)
This book explains how to visually represent many types of information. It is a thorough reference to all types of graphs, maps, tables, diagrams, and charts, and most of the graphics are accompanied by one or more examples along with explanations for when and how to use them.

Head, Alison J. Design Wise: A Guide for Evaluating the Interface Design of Information Resources. (1999)
The author describes how to evaluate interfaces of web sites, commercial online services, and CD-ROMs before committing to the design or purchase of the resource. She also explains how the interface design can affect the search for information.

Hoffman, Michael. Enabling Extremely Rapid Navigation in Your Web or Document. (March 1996)
This article presents information design techniques that apply to web sites, help systems, hardcopy, and online documentation. When standard document navigation structures are provided, readers can rapidly survey the scope of a web or document and jump to the pages of greatest interest.

Holzschlag, Molly E., editor. Web Review Magazine.
This magazine is available in print and on the web, and includes articles, reviews, and tips for web developers.

Hom, James. The Usability Methods Toolbox.
This document contains information about many methods and techniques used in usability evaluation.

Horn, Robert E. Mapping Hypertext: The Analysis, Organization, and Display of Knowledge for the Next Generation of On-Line Text and Graphics. (1990)
This book addresses one of the major problems of writing for the web -- how to chunk, organize, and sequence your writing. It is an introduction to the author's method of "Information Mapping," which is the most widely taught method of technical writing in the world, taught to over 20,000 writers per year.

Hughes, John and et al. The Role of Ethnography in Interactive Systems. From: Interactions. 57-65 (1995)
This paper provides a clear introduction to the value and desirability of adapting an established method to the demands of a design effort. The authors suggest that in system design, ethnography may instead employ "focused approaches," with the objective of doing "quick and dirty" studies or evaluative studies.
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Hurst, Mark. About Information Architecture. (April 3, 2000)
This document explains the difference between information architecture and customer experience.

Hurst, Mark. Holiday '99 E-Commerce: Bridging the $6 Billion Customer Experience Gap. (September 1999)
The definitive guide to e-commerce success for the '99 holiday season, showing how to capture a part of the $6 billion customer experience gap. It includes case studies of eToys, Wal-Mart, Disney, and others.
Note: Registration is required. Report is in zip format.

Hurst, Mark and Emily Gellady. Building A Great Customer Experience to Develop Brand, Increase Loyalty and Grow Revenues. (1999)
This white paper tells the secrets for making web sites welcome places that encourage customers to stay and buy. It gives strategies and tactics to help build a great customer experience -- the key to online success.

Hurst, Mark and Robert Seidman. In Search of E-Commerce: Lessons From the Internet's Top Sites. (February 1999)
The goal of this report is to show how to succeed in e-commerce by making it easy for the customer to buy. The report includes case studies of Apple, Amazon, Dell and others.

Hutchins, W.J. The Concept of "Aboutness" in Subject Indexing. From: Aslib Proceedings. 30, 172-81 (1978)
The author points out that there is very little research (as of 1978) into how indexers and classifiers determine the subject of a document. The general assumption is that indexers are able to state what a document is about by summarizing its contents, however the author proposes an alternative concept of "aboutness" based on a linguistic analysis of the text.