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See also:
AIfIA Translations
Cluetrain Manifesto
Communist
Manifesto
Salaries and Benefits for Information
Architects
Tribbles
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More Strange Connections
The ACIA is sponsored by Argus
Associates, a leading information architecture consulting firm.
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Peter Morville's bi-weekly column on the evolving definition of information architecture

An Information Architect's Manifesto
Information architects of the world, unite!
The environment has changed. Now, so must we!
Think back to the early 1990s. We were alone and naked and cold
and wet, struggling to pull ourselves from the primordial, pre-web,
pre-pre-IPO swamp.
We labored in library sweat-shops, cataloging dusty books in dark
basements. We battled with Gophers,
desperately seeking WAIS
to improve access to information. We were quiet, but we had big plans.
All 10 of us.
Fast forward to a new reality. We've multiplied like tribbles. I
haven't seen the latest Department of Labor statistics, but I do
have
reason to believe there are today at least 2,431 practicing information
architects. And, we have reached out and touched one other,
forming our own conferences and web sites and discussion
groups. In short, we have become a community.
Since information architects tend to be nice people, we often think of
community in terms of friendly neighbors, interesting conversations,
sharing and caring and...
No, No, No, Bad!
We need Community with a capital C.
We need to define and leverage our Collective Bargaining Power.
We need to work together to make the world a better place...for us!
Fearless Leadership
Shortly after publication of a recent survey on salaries and
benefits
for information architects, we received the following email from an
information architect at one of the major e-business consulting firms.
Email Excerpt:
identity concealed to protect the dissident
"I just got hold of this. You guys are awesome. I've
been looking for this for a long time. I think it is
about time for us to unionize like the other
industries. I'm running short on time today. But I'd
be more than happy to help you in such matters."
While I appreciate these sentiments (especially the "You guys are
awesome" part), I want to be clear that I personally am not
advocating the formation of an information architects' union. In
fact, I am not going on record as having any opinion whatsoever
about unions or any other legally or politically sensitive matter.
In any case, my point is that there is a groundswell of activist
sentiment in the IA community. All we need is a strong leader
(who's not afraid of powerful executives, lawyers, or gun-toting law
enforcement officials), a clear set of demands, and some threatening
rhetoric. It sounds like the guy who wrote this email is willing to be
our fearless leader, so I'll stick to some suggested demands and
threats (which do not necessarily reflect the opinions of this author,
his company, or his mother).
Our Demands
Figuring out what you want is often the hardest part of any
revolution. We could demand higher salaries, but is that what
motivates us? Would that make us happy? I think not.
What we really want is UNDERSTANDING.
We want our colleagues, bosses, parents, children, and next-door
neighbors to understand what the heck we do. And we want the
whole world to understand how damn important it is.
I submit that our modest demands should be limited to expecting
that all people must understand the following:
- Information architects solve SERIOUS problems. We're talking
mission-critical information infrastructures. We're talking recall
and precision, time and money, life and death. Information
architecture is headed straight towards the heart of business
strategy and competitive advantage. Companies that don't invest
will die a slow, painful death.
- You can't solve these problems with TECHNOLOGY alone.
Portals do not come in a box (or in little blue folders).
Neither do controlled vocabularies. Companies that have unique
products, unique strategies, and unique cultures also need unique
information architectures. In a world of increasing
personalization and customization, generic solutions will fail.
- Information architecture does not equal USABILITY. Usability
engineers and user experience designers are wonderful and
important, and we like them too, but they
can't do everything.
Neither can the user. You can't user test your way from a bicycle
to an airplane.
Are these demands too extreme? Is this too much to ask for? Of
course not. In fact, we have more demands. Many, many more. But
let's get our inch before we take our mile.
Our Threats
Another prerequisite for revolution is some type of ominous threat
that captures the public's attention. Violence is too messy and
hunger strikes can hurt morale. We could threaten some form of
walk-out or slow-down, but it's hard for information architects to
generate quite the same short-term catastrophic impact as pilots and
nurses and baseball players.
We could threaten to create dreadful information architectures that
frustrate users' attempts to complete tasks, buy products, and find
information. Unfortunately, it would be hard to get noticed amidst
the masses of accidentally abysmal web sites and intranets already in
existence.
The trouble is, coming up with good threats turns out to be harder
than you'd think. This is where Community comes in. I call on
information architects around the world to join the good fight and
brainstorm some threats. Please make them funny, creative,
interesting, and very, very ominous.
Send me your threats and I'll
add them to the manifesto.
Remember, you have nothing to fear but fear itself (but if you'd prefer
to
remain
anonymous, just let me know).
Your Threats
If our demands are not met, the information architects of the world will:
- "Make it so that your contextual navigation does not
make sense. Users will pick out a red hat, brown pants, and a blue
shirt, and your site will then recommend a new ballcock
for your toilet." (Keith Instone)
- "Create a virus that unravels all the folder links on the computers
it infects, so that no one can find any information at all. After
completely disrupting your computer's information architecture, the virus
flashes a message with
the phone number of the nearest information architect, who will (for a
small fee) not only restore all the now
invalid links, but will reorganize your file structure so that you can
actually find things." (Fred Leise)
- "Fear and Tremble before us, or thy Navigation Paths shall be torn
asunder and rearchitected in Braille, thy Labels shall be scattered into
Analects of Esperanto, thy newborn Pages shall have their Metatags ripped
out and thrown to the Spiders of Hell, amid the Weeping and Gnashing of
Users' Teeth! We shall smite thee with a Great Storm of Flash and
Shockwave, and visit upon thee the Howling of the Moneychangers and a
Mighty Pestilence of Ads! A Curse upon thy Site and all of its Subsites!
Repent! Click thee
here and take up the One True Word!" (Larry Rusinsky)
- "Read our lips: No new taxonomies!" (Jeff Harrison)
- "A virtual wedgie shall be foisted upon the users of the web, so that
navigation becomes reversed, and then inverted, and placed in different
locations on every page; thesauri become repositories of antonyms and bad
haikus; whenever personalization of content is to be employed, it shall
always be employed for someone else; copious plug-ins shall be used to
display the word "the," and, finally, the back button shall be
disengaged. Nothing hurts more than a virtual wedgie!" (Ariana
French)
- "...we will disavow our allegiances to Dewey, Cutter and Raganathan by
losing control of our vocabularies, slaying the mighty Thesaurus,
tampering with users' channel capacity and hiding the shopping carts of
the world! (Julian Richards)
- "We will spend every waking hour perfecting the art of superfluous
animation and extrinsic information elements with a good dose of ambiguous
taxonomies. We will indoctrinate copy writers with malapropisms of
misguided instructional text. We will hold Jakob Nielsen captive and
coerce him to turn Useit.com into usability mudslinging. He will be forced
to watch Flash introductions repeatedly until his eyes pop out of his head
and the term "skip intro" no longer resides in his consciousness. And when
users are salivating with interactive rabies, we will destroy every
personal computer and force them to browse the Internet on Sprint PCS
phones... with higher radioactive emissions." (Justin Hambleton)
- "We will go into your houses and redesign them the same way your
web sites are designed. The basement will be the first thing you see, the
kitchen will be unreachable except through the bedroom and both bathrooms,
the bedroom will be on six different floors, and the dog will be in every
room at once." (Ann Feeny)
- Your Threat Here.
See Also More Threats
End Notes
Please send your rants and raves to Peter
Morville.
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